Realtor Relationships
Is It Any Wonder That Realtors Worry About The Lender They Choose?
We’ve spent a lot of time finding out from the Realtors we work with what’s most important to them. Below are the four key areas they identified, and what we do to ensure superior service in each area.
What’s most important |
What we do |
Every deal closes |
In 2003, 98% of the deals we submitted to underwriting closed, and more than 99% of those on or before deadline. We’re so confident we can close the loans we commit to, we even offer a guarantee. If a loan does not close, we’ll refund your client’s earnest money and pay your commission up to $8,000.00. |
Good communication |
We touch base with both you and your buyer at least twice a week in addition to the typical milestones (application, appraisal, submittal to underwriter, loan approval/commitment and when the settlement statement is ready), plus we do a post-closing consultation with the buyer two to three days afterwards. No one will ever be in the dark about where the transaction stands. We can contact you via phone, email or fax, whichever is most convenient. |
Good client experience |
We like to think that Matt’s graduate degree in business and background in finance helps us better understand the ins and outs of the mortgage lending business. It also assists us in identifying what kind of loan will best meet a homebuyer’s financial goals. First-time homebuyers, self-employed people and investors have completely different needs. Our clients have actually told us that they enjoyed the lending process. |
Knowledge and experience |
To make sure your clients get the loan that makes the most sense for their situation, we keep up on the latest trends and offerings. We also send out an email at the end of every week to keep you apprised of financial trends so that you can advise your clients accordingly. |
But we consider these just a part of doing our job. We go beyond that to address the other frustration that Realtors have expressed – referrals are a one-way street.
What Percentage Of Your Deals Come From Your Lender?
We’ve heard loud and clear from the Realtors we work with that they don’t want to just line our pockets. They want to see business in return. That’s why we make sure referrals are a two-way street. In the past year alone, referral programs we’ve set up have resulted in 36 closed transactions for the Realtors we’ve worked with, and our business is growing.
We also offer programs that can help you with your business, ranging from one-hour courses for your staff, e.g. a refresher called Mortgage Lending 101, to a kiosk at Colorado Mills Mall that 600 people an hour walk by on any given Saturday.
If you’re a Realtor who doesn’t want to worry about whether a mortgage will close, give us a call.
